Services That only we provide
Educate Your customers
Share details about the payments and allow your clients to track the progress of the installation process.
Let Them Track The Progress
Get your consumers educated about the benefits and savings of solar energy by using the code URJA.
Get their Complaints And Feedback
Allow them to submit tickets and complaints through Code Urja after installation, and use it to resolve their issues.
See Your Maintenance Schedules
By offering a clear and transparent view of their maintenance schedules, clients can ensure that their solar system is always operating at peak performance.
Book A Demo
Take the first step towards smarter way to manage your solar business.
Why we are doing this?
Diving deep into this segment, we have found several challenges:
- Difficulty in managing customer data businesses may find it challenging to keep track of customer data
- Inefficient communication manual methods such as email, phone, or in-person communication this can be time-consuming and inefficient
- Lack of personalized service
- There is no software solution for small and medium-sized Solar EPCs.
- Limited insights into customer behaviour
- Security risks Manually managing customer data can be risky, as it may not be adequately protected.
End to end solution
Integrated ecosystem for every EPC to be connected between vendors clients and their contractors for multiple sites for multiple works
| Features | Values |
|---|---|
Progress Management |
Make work order Efficiently and Effectively |
Reporting Management |
Generate reports on various aspects of your project |
Quality management |
Completing a project on time leads to an improved image as a Disciplined Company. |
Updates Management |
Improved communication in a company can boost productivity which will ultimately increase employee satisfaction. |
Check quality standards for your project |
|
Easy To manage Risks |
|
Track of changes to your project |
| Features | Values |
|---|---|
Real-Time Communication |
Allows Clients to collaborate easily, even if they are located in different geographical areas |
Complaint Management |
support requests more quickly and efficiently, reducing wait times and improving response times |
Tickets Management |
Helping companies identify areas for improvement and measure the success of their support strategies |
Feedback Management |
Identify and resolve issues more effectively, leading to fewer repeat issues and improved customer retention |
Issue Tracking Management |
Organizations respond more quickly and accurately to customer inquiries and concerns |
Help to protect sensitive information by providing secure messaging and file sharing capabilities |
| Features | Values |
|---|---|
Budget management |
Reduces overspending which leads to keep their budget on track |
Cost Tracking Management |
Track expenses related to specific projects or departments |
Loan & Finance Management |
Minimum the time between lead generation and proposal submission resulting in increased revenue generation |
Approvals Management |
Manage loans and other financial products, including tracking payments and managing interest rates |
PO & Bills Management |
Approval workflows for expenses, purchase orders, and other financial transactions, ensuring that all expenses are authorized before they are incurred |
purchase orders and invoices, including tracking payments and managing vendor relationships |
| Features | Values |
|---|---|
Service Ticket Management |
Manage service tickets for customer issues, such as service requests or maintenance problems. |
Service Scheduling |
schedule service appointments for their customers, assign technicians to jobs, and manage resources |
Service Dispatch |
Dispatch technicians to service appointments, track their progress, and communicate with customers |
Service Billing and Invoicing |
Bill customers for services rendered, track payments, and manage invoices |
Service Analytics and Reporting |
Track key performance metrics, such as service response time, customer satisfaction, and revenue |
Service Analytics and Reporting |
Raise Complaints which leads to enhancing goodwill and reputation of the EPC Company. |
Problems/ Challenges
Challenges faced by EPC players on day to day basis
Customer support 
Customer Needs
Personalization
Feedback and SurveysCustomer support
- Inefficient Communication as they dealing with large volumes of customers
- Lack of Consistency which can lead to frustration and dissatisfaction among customers.
- Difficulty in tracking customer data such as project details, site information, and maintenance schedules
- Limited insights into customer behaviour such as purchasing patterns, feedback, and preferences
- Inability to provide personalized service as Solar EPC Companies have a huge number of clients leading to a less satisfactory customer experience.
Customer Needs
- Inefficient project management may struggle to manage projects effectively, leading to delays and cost overruns.
- Inaccurate forecasting leading to missed opportunities and potential losses.
- Limited insight into project performance, making it challenging to identify opportunities for improvement.
Personalization
- Inability to respond quickly to customer needs and complaints, leading to dissatisfaction and negative reviews.
- Proper Resolution of customer's complaint.
- Not recommending products according to customer interest
- Unmanaged customers past reactions and behaving according to them
- Not following the customer after a support interaction with a personalized message it leads to disrespect to a customer
Feedback and Surveys
- Companies may struggle to scale their operations effectively
- Delays in responding to customer needs.
- Higher operational costs in managing customer interactions, resulting in higher operational costs
