- Through software companies can provide a detailed form or questionnaire for customers.
- Software ticket management system ensures all tickets are logged, tracked and responded also automated notifications to the customer at various stages.
- Software ensure that there is a clear and open line of communication between the support team and the customer
- Resources like Automation, Chatbots and AI, Self-service options.
"It takes months to find a customer and only seconds to lose one."
- Vince Lombardi
Why we are doing this?
- Better Communication: An app for clients makes it easy to communicate with clients, keeping them informed about the progress of their installation and any updates or changes along the way.
- Increased Efficiency: With a centralized system to manage client information, businesses can easily track progress, payments, maintenance requests, and other important details, making the entire process more efficient.
- Improved Customer Experience: By giving clients access to a portal where they can track progress, make payments, and manage maintenance requests, businesses can offer a better customer experience, resulting in greater satisfaction and loyalty.
- Streamlined Operations: Code Urja can help businesses streamline their operations by automating repetitive tasks, reducing manual errors, and improving overall efficiency.
Problems
Solar EPC is a new yet growing market that must be organised in such a way that any EPC owner can find everything within one place that is seamlessly linked, saving the time and effort required to manage many sites on a daily basis.
Solution
Solar EPC is a new yet growing market that must be organised in such a way that any EPC owner can find everything within one place that is seamlessly linked, saving the time and effort required to manage many sites on a daily basis.
Raise Tickets
Upload Document
- Centralized document management system with search functionality that makes it easy to retrieve documents
- A software can provide version control features that allow users to track changes and updates to documents
- Robust security and access controls that limit access to sensitive information and prevent unauthorized access
- Features such as document retention schedules, audit trails, and compliance reporting also manage compliance with legal, financial, or regulatory requirements
- Collaboration features such as document sharing, comments, and notifications
Service Feedback
- Feedback from customers through surveys, feedback forms, or other mechanisms
- Analytics and reporting tools helps to analyze customer feedback and identify issues and opportunities for improvement
- Automation tools that streamline customer service processes and make it easier to respond to customer complaints and issues
- Real-time feedback mechanisms that enable businesses to quickly respond to customer complaints
- Metrics and reporting tools that help businesses track progress and measure success over time
Billing & Quotation
- Accurate pricing by automating calculations based on predefined pricing rules and product specifications
- This software allows you to create and send Online professional-looking quotes and proposals
- Standardized formatting for invoices and quotes, which helps ensure consistency and readability
- Automate the calculation of costs based on predefined pricing rules, including material costs, labor costs, shipping costs, and other expenses
- Customizable templates for quotations, which can be tailored to specific customer needs and preferences
O&M Scheduling
- Real-time updates on resource availability and enable efficient communication and collaboration
- Consider the satisfaction levels of their clients and prioritize those with lower satisfaction levels to ensure their needs
- Predict equipment failures before they occur, allowing for proactive maintenance scheduling and minimizing downtime
- Proper Remarks helps Businesses what was record of maintenance.
O&M Scheduling
- Real-time updates on resource availability and enable efficient communication and collaboration
- Consider the satisfaction levels of their clients and prioritize those with lower satisfaction levels to ensure their needs
- Predict equipment failures before they occur, allowing for proactive maintenance scheduling and minimizing downtime
- Proper Remarks helps Businesses what was record of maintenance.
Chat Box
- Automation tools such as chatbots can be used to automate repetitive tasks such as answering basic queries or providing self-service options.
- Automated surveys or feedback forms can be used to gather feedback from customers in a timely and efficient manner.
- Proper Remarks helps Businesses what was record of maintenance.
Features
Solar EPC is a new yet growing market that must be organised in such a way that any EPC owner can find everything within one place that is seamlessly linked, saving the time and effort required to manage many sites on a daily basis.
Raise Tickets
- Ticket Creation
- Ticket Management
- Communication Tools
- Mobile App
- Escalation and SLA Management
- Customer Feedback
- Multi-Language Support
Upload Document
- Document storage and organization
- Document versioning
- Access control
- Notifications and alerts
- Govt. Approval documents status
Service Feedback
- Feedback form
- Client reviews
- Feedback analysis
- Actionable insights
- Performance metrics
Billing & Quotation
- Billing cycle
- Payment methods
- Itemized billing
- Payment tracking
- Quote generation
O&M Scheduling
- Maintenance requests
- Maintenance calendar
- Maintenance notifications
- Maintenance reports
- Maintenance tracking
Chat Box
- Chatbot
- Chat transcripts
- Chat notifications
- Chat personalization
- Chat language support
FAQ's
Frequently Asked Question
To get started using our solar software, simply visit our website and submit your details on the contact us page or you can connect with us on +91-730-000-8353.
Our solar software works and integrates according to your company's existing working process and helps to save time and money wasted due to the lack of proper data availability. This software works on AI & ML which makes it unique in comparison to other software in the market.
Our solar software is compatible with a wide range of softwares and solar systems, including residential, commercial, and utility-scale systems.
We offer a variety of support options to help our customers with any questions or issues they may have with our solar software. We have our customer support team is available via email and phone, after which our technical person will visit your office to help with your problems. Additionally, we offer training sessions and webinars to help our customers learn how to use our software effectively.